toil
2 posts — newest first.
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The 47th approval click is the bug
Human-in-the-loop is a real control until volume turns it into a reflex. How approval fatigue converts oversight into a rubber stamp — and the fix.
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Toil and the 50% rule — what it is, how to measure it, and how to kill it
A primer on toil — the manual, repetitive work that eats SRE teams. Google's six-part definition, the 50% cap, and how AI agents change the playbook.